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1. TERMS AND CONDITIONS

According to ToolsClick’s return and refund policy and terms of service, we guarantee customer rights by allowing customers to request product returns and receive refunds within a specified period. This guarantee period is clearly stated in our terms of service.

• Applies to all products with ToolsClick warranty support.
• Applies to customers excluding affiliates and agents.
• For single-payment packages, the warranty period is 2 years from the date of order. Within 2 years, if the product is faulty, you can exchange it for another product after deducting the time already used.
• For products that are personal accounts, the warranty is 3 months from the date the product is delivered to the customer.
• At the time of reporting a defect, ensure that the defect is due to objective factors, that the customer has not violated the usage instructions for the specific product, and that the warranty is accepted.
• For pre-ordered products, you need to wait at least 7 days from the date of order to submit a refund request if you change your mind.

2. RETURN CONDITIONS

Customers can contact ToolClick to discuss returns and refunds in the following cases:

• The customer has placed an order and successfully paid but has not received the product (after 7 days from the date of order and successful payment).
• The product received by the customer is significantly different from the information provided by ToolsClick in the product description.
• The customer must attach the original purchase invoice and transaction bill.
• The product was delivered but had a technical defect from ToolsClick’s system that we were unable to fix within 3 days (excluding defects originating from the manufacturer).

3. REFUND POLICY

For each order/product, customers can only request a return and refund once. If the customer repurchases one of these products, no refund will be given under any circumstances.

• For account-based products: If the account is inactive due to an error from ToolsClick or the service provider, we will resolve the issue by replacing the account or directly addressing the problem (depending on the specific case).
• If a customer reports a product defect and ToolsClick is unable to resolve it within one week of reporting the defect, we will issue a refund by deducting the time elapsed from the original purchase price until the defect is reported.
• For activation code-based products: If a customer receives an activation code but cannot use it, ToolsClick will issue a new code or provide remote activation support.
• If a customer successfully activates the product after receiving the code and an error occurs during use, and the warranty is still valid, you need to provide evidence proving the error originated from ToolsClick. We will then process the exchange or refund as requested by the customer.
• For upgraded products: After the upgrade, if any errors occur during use that ToolsClick cannot resolve within one week of reporting the error, we will refund the difference based on the time elapsed from the date of purchase until the error is reported, with the refund amount divided equally by the original purchase price.
• After 30 days from the completion of the order, there will be no refunds. If the product error originates from ToolsClick’s system, we will add the remaining time or assist you in exchanging the product after deducting the difference in price corresponding to the time you have used it. You will not receive additional usage time if the fault is due to a manufacturer defect or if you have already used up the limit of your purchased/subscribed package.

4. REFUND PROCESSING PROCESS

The process for handling customer return and refund requests includes the following steps:

1. Customers contact ToolsClick’s customer service department to request a return and refund when they meet our Return and Refund Conditions.
2. ToolsClick’s customer service department receives the customer’s request.
3. Processing time for return and refund requests: Within 7 days (excluding holidays) from the date of receiving the customer’s request.

We always review each customer return/refund request and have the right to make the final decision on that request based on the regulations mentioned above and according to ToolsClick’s Terms of Service.

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